Privacy Policy

This Privacy Policy describes how Aaray Packaging Private Limited ("Aaray Packaging", "we", "us", or "our") collects, uses, and protects personal information when you visit our website at rapackaging.in or submit an enquiry through our contact forms. By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you interact with our website — particularly when you submit an enquiry through our contact form — we may collect the following personal information:

• Name: Your full name, as provided in the enquiry form.
• Email address: Used to respond to your enquiry.
• Phone number: So we or our team can follow up directly with you.
• Business details: Including your city, pincode, country, and any message or requirements you provide.
• Usage data: Browser type, pages visited, time spent, and other analytics data collected automatically via cookies and analytics tools.

We do not collect sensitive personal data such as financial information, passwords, or government identity numbers through this website.

2. How We Use Your Information

We use the information you provide for the following purposes:

• To respond to your enquiries: We use your name, email, and phone number to reply to the enquiry you submit via our contact form.
• To provide quotes and product information: We use your stated requirements to prepare and send relevant packaging quotes.
• To improve our services: Aggregated, anonymous analytics data helps us understand how visitors use our website so we can improve content, navigation, and user experience.
• For business communication: If you become a client, we may use your contact details to send order updates, invoices, or important notices related to your account.

We will never use your information for unsolicited marketing or share it with third parties for promotional purposes.

3. Data Sharing & Third-Party Services

We do not sell, rent, or trade your personal information to any third party. However, our website makes use of the following trusted third-party services, which may process limited data as part of their normal operation:

• EmailJS — We use EmailJS to deliver form submissions from our enquiry form to our email inbox. Your form data (name, email, phone, message) is transmitted through EmailJS's service. Please refer to EmailJS's Privacy Policy for details.
• Google Maps — We embed a Google Maps iframe on our contact page to show our factory location. Google may collect usage data when you interact with the map. Refer to Google's Privacy Policy for details.
• Google Fonts — We load fonts from Google Fonts CDN, which may log your IP address as part of standard CDN operation. Refer to Google's Privacy Policy.

We may also disclose your information if required to do so by law, or in response to valid legal processes such as a court order or government request.

4. Cookies & Analytics

Our website uses cookies — small text files stored in your browser — to improve your experience and understand how visitors interact with our site.

• Essential cookies: Necessary for the website to function correctly (e.g., navigation state). These cannot be disabled.
• Analytics cookies: We may use basic analytics (such as Google Analytics) to collect anonymous data about page visits, session duration, and referral sources. This data is aggregated and does not personally identify you.

You can control or disable cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the website. Please note that disabling essential cookies may impact certain functionality.

5. Data Retention

We retain personal data submitted through our enquiry form only for as long as necessary to respond to your enquiry and, if applicable, to fulfil our business relationship with you. Enquiry records are typically retained for up to 3 years for accounting and correspondence purposes, after which they are securely deleted.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal obligations).
• Withdraw consent for data processing at any time.

7. Contact Us About This Policy

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, please contact us:

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.